FAQS

While we do not have on-site parking, there are a few options close by!

We primarily recommend using the app SpotHero! Once you book with us, you can enter our address into Spot Hero and it will show you multiple parking options that are in close proximity (walking distance) to our property. A perk of SpotHero is if you book ahead of time, they will sometimes offer a discounted rate! If you plan on taking your car in and out of the parking lot frequently, make sure to apply that filter in SpotHero to get the best results.

Street parking is available, but this is not a guaranteed option. There is street parking offered directly across the street from us and throughout the other streets nearby. This can be paid through the mobile app, Park Mobile. Street parking is free after 7:00 PM until 8:00 AM and free all day on Sundays.

Yes, we would be happy to make arrangements to have a secured luggage locker dedicated to your group around your scheduled reservation. Please reach out to our team to get this reserved. Luggage locker use is completely complementary to our guests too!

Reach out to us at info@neworleansluxurycollection.com and someone from our team will do our best to accommodate you. New Orleans Luxury Collection’s goal is to give each and every guest the most memorable experience possible!

If your stay is more than 60 days away from the day you are booking then a 50% of the total booking amount is due at the time of booking. The second/final portion of balance is due 60 days before check-in. If your stay is within 60 days than the entire balance of the booking is due at the time of booking.

We have a strict no-hold policy. Your rental is only confirmed once you make your deposit.

New Orleans Luxury Collection suites are professionally cleaned before and after every stay. If you wish to have your suites cleaned during your stay it can be arranged at an additional cost. Please inquire with one of our agents.

Smoking is not permitted on any New Orleans Luxury Collection property.

Our website and booking engine is protected through an SSL security protocol that provides data encryption establishing an encrypted connection between a web browser and a web server while preventing cybercriminals from reading and modifying any transaction done between them such as the transmission of sensitive information like credit cards while doing online shopping. It ensures that all the data passed between the web browser and web server remains private and secured.

Bookings canceled at least 30 days before the start of the stay will receive 100% refund. Bookings canceled at least 14 days before the start of the stay will receive 50% refund. Cancellations less than 14 days from date of arrival are NOT eligible for any refund.

Our helpful and knowledgeable Vacation Specialists are available from 9:00AM - 5:00PM daily to help you find the perfect vacation home for your group and to assist you with the booking process if needed. We ask that you make your reservation online to mitigate our risk of error.

Yes, we work closely with Scott Nichols for all of our guests’ ‘Black Car’ needs. https://scottnicholsllc.com/

There are no booking fees and you get to work directly with the local management company, real people just a phone call away. We are more than just a booking service, we offer additional guest services, concierge services, housekeeping, and more.

We accept Mastercard, Visa, American Express, and Discover cards, as well as debit cards. In some cases, generally for longer-term bookings, we can accept a certified check or wire transfer.

Both New Orleans Luxury Collection properties are apartment-style hotels. All suites share the pools, building amenities, and outdoor common areas.

If you wish to stop receiving SMS messages from us, simply reply 'STOP' to any text message we send. You will be immediately unsubscribed from further communications. For more details, please refer to the Opt-In/Opt-Out Language and Compliant Privacy Policy on our website under the FAQs.